OUR SUPPORT TEAM IS HERE TO HELP YOU!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to [email protected]

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQS

ORDER CHANGING QUESTIONS:

I SEE I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS?

Yes you can, but you have to be swift. Once your order is being printed, unfortunately, we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via [email protected]. Do not forget to mention your order number when contacting our support team.

I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to [email protected] and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?

As long as your items are not in print yet, you can still cancel your order. When your item is “in print” we cannot cancel anymore since they are already being made. To cancel your order mail us at [email protected] Use “Cancel order #ORDERNUMBER” and we will take care of it.

GENERAL QUESTIONS:

WHERE ARE YOUR ITEMS MADE?

It depends on your country of residence. We have 14 factories in North America, Europe and Asia. Where it’s made, depends on what factory is closest to you and which has the capacity to take orders (especially around december our factories are jam packed with orders). This way you can be certain your item is at your doorstep the fastest way possible 🙂

Almost T-Shirts, Hoodies, Sweatshirts are printed at the factory in USA.

 
WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA.

Allthough we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / PayPal will simply use your own currency on check out.

I FIND THE PRICING PRETTY MUCH ON THE HIGH END, WHY IS THIS?

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought in our store and nowhere else! Besides that, we work with the best designers in the biz. We also work with the best sewers in the biz. Did you know that you cannot break the seams of our leggings no matter how hard you try? 

Other than that; All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts.

Unfortunately – Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.

Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.

CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?

You can only use one discount code per order. Multiple codes are not supported on our website.

SHIPPING AND HANDLING QUESTIONS:

HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?

This is divided into 2 parts:

PRODUCTION (TIMES):

Keep in mind that we order on demand. Therefore we take about 2-4 business days for production. Then you should add shipping times on top of that

97.66% of our orders are shipped within 3-5 business days. More than a half of our orders are shipped within 5 business days or less. Basically we do everything to get you your order in a timely fashion.

Keep in mind that all our items are created manually. Therefore it can be that the end product you’ll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It’s not possible to perfectly align patterns or images from front to back.

SHIPPING TIMES:

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

 

To

Shipping time

USA

5-8 business days

Worldwide

7-14 business days

I DIDN'T RECEIVE ALL MY ITEMS, HOW COME?

To ensure the best quality possible, we work with different factories for our items. E.g. Posters, full print hoodie, mug, phone case, jewelry are made in a different factory than Tshirts. Therefore if you’d order a pair of a hoodie and a pair of shoes, you will receive 2 packages.

WHAT DO YOU CHARGE FOR SHIPPING?

We think quality should speak for itself. Therefor we only charge shipping on one off orders. Basically this means that For everything you order above $100, shipping is on us!

  • US: 5.99$ + 3.99$/ per additional item
  • Rest Of World: 10$ + 7.95$/per additional item
 
I CANNOT TRACK MY ORDER VIA YOUR TRACKING PAGE, HOW COME?

You will be sent an e-mail once your item is ready to ship. From there, our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.

CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?

We are very sorry to hear about the customs fee, however, it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately, some governments randomly pick packages they check and decide to charge extra for import. 

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

MATERIALS AND SIZING QUESTIONS:

WHAT ARE YOUR TSHIRTS MADE OF?

Our Tshirts are  made of 100% cotton. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.